You set a bunch of good things in motion by buying from CeCe's Wool.
Why We Love Wool
Wool has been a trusted fiber since ancient times and it resists dirt and is easy to clean.
- Questions and Answers
Questions and Answers
Questions and Answers
We get many questions about our locally sourced wool and locally made products. Hopefully you will find the answer to your question here. If not, please let us know by sending CeCe's Wool a question on our Contact Page.
Where does the wool come from?
We know where our wool comes from and so should you! We source our wool from local farms. That means farms located in New York State or neighboring states. We pay a premium price for the wool and we know our farmers take good care of their sheep and are good stewards of the land. All of the wool in our bed pillows comes from the Kyle Farm in Avon, NY. Read about them on our blog page. http://www.ceceswool.com/blog/time-to-make-the-pillows/
Is shearing harmful?
Shearing is like getting a haircut and is done annually to remove the sheep's heavy winter coat. Shearing does not harm the sheep. In fact, shearing is necessary to keep the sheep healthy. We purchase wool from farms that use professional shearers and they do an excellent job shearing the wool with as little stress as possible.
How is the wool processed?
Our wool is gently processed using only hot water and biodegradable soap. We do not use any harsh chemicals to clean the wool. Because we don't use harsh chemicals or cabonize the wool, you will find small bits of hay and vegetable matter in the wool.
I'd like a wool cushion for a bench. Do you do custom orders?
Yes! We love to work with you to make a wool-filled item that meets your needs. Send an inquiry to CeCe's Wool using on our Contact Us page.
What if the pillow just doesn't work for me? Can I return it?
Absolutely! We guarantee our pillows for three months. We will accept a return and refund your money. You will just need to cover the return postage cost.
Will the wool in the pillows compress?
Wool will compress after usage. We encourage you to vigorously fluff the pillows daily which will help keep the wool fluffier. The wool can compress by about 1/3 in volume. We stuff extra wool in our pillows to compensate for this.
When will my item be shipped?
Our products are made at our manufacturing and shipping facility. Please allow 48 hours for your product to be shipped. You will receive an email message when your product is shipped.
Where are your products made?
All of our products are made in the USA. Most of the production takes place at Herkimer Industries, our manufacturer and shipping center in Herkimer, NY. Herkimer Industries is the vocational division of Herkimer ARC, a nonprofit agency providing vital services and meaningful opportunities daily for 700 individuals with disabilities and their families.
Where is the organic cotton fabric from that you use in your organic cotton pillows?
We source our organic cotton fabric from Organic Cottons Plus, a reliable and knowledgable distributor or organic cotton fabrics. The cotton is grown and manufactured in the U.S.A.
Do you have a retail store?
Yes - CeCe's Wool Yarns and More store is located at Hamilton Square Mall, 2080 Western Ave., Guilderland, NY 12084. Hours are Tuesday-Thursday 11-6; Friday 11:00-8:00 (with social hour after 5:00); Saturday 10-4:00; Sunday 11-4:00 (drop-in knitting/crocheting for beginners).
Do you sell wholesale?
Yes - send an inquiry through our Contact Us page and we will get in touch with you.