Return Policy
Sometimes things don't work out. If you decide you don't want to keep any of our products, we’ll cheerfully give a refund within 30 days of purchase.
If you want to return an item, please email us at ceceswoolwholesale@gmail.com with your order number and let us know why you want to return the product. We will send you a pre-paid return mail label via email. To get a full refund, the item must not be used, washed, or damaged. As soon as we receive the item back, we will inspect it and send you a full refund for your order.
Shipping
We do our best to ship as economically as possible. Our shipping rates are based on weight and volume. Large items cost more to ship. Most of our large items are shipped UPS, which is why we require a street address for items like pillows and pet beds. If multiple items are combined, the shipping is not always accurate. Any shipping overages will be refunded.
Additional shipping is charged for Alaska, Hawaii and Canada. If you ship to any of these areas, please send an email to ceceswoolwholesale@gmail.com and we will let you know what the additional charges will be based on what you are purchasing.
Pillows will be shipped to you protected by a compostable plastic bag and a cardboard box. If you prefer no plastic is used in shipping, just let us know in the comments section.
Free Local Pickup (Guilderland, NY Store)
The Free Local Pickup (Guilderland, NY Store) shipping option is for our local customers who are ordering items that they are able to pick up at our store in Guilderland, NY. Shipping is not charged at the time of checkout if you choose this option.
A call or text will be sent to your phone number when the item is ready for you at the shop.
When will my item be shipped?
Our products are made at our manufacturing and shipping facility. Please allow 48 hours for your product to be shipped but we often ship within 24 hours. You will receive an email message when your product is shipped. We do not ship over the weekend. If you order on a Friday, the earliest your order will be shipped is on Monday.
What will I see when my order is processed?
When you first place an order, an email will be sent to you confirming the purchase you made. Another email will be sent once the product has been shipped. Your tracking number can be found in this second email. If you cannot locate either of these emails, make sure to check your spam folder or any other form of email filtering you use. If you still cannot find an email with necessary information, please don't hesitate to contact us at info@ceceswool.com. We can send your tracking number or anything else relating to your order to you manually.
Privacy Policy
We love lambs, we hate spam. Your information is safe with us. CeCe's Wool LLC only collects information that you provide to us voluntarily. We use this information to process your order and payment. Occasionally we will send out special offers or promotional coupons via email. We will only send you emails messages if you wish to receive them. We respect your right to privacy and will not share or sell your information with any third party, ever.