Shipping & Returns

Return Policy

Sometimes things don't work out.  If you decide you don't want to keep any of our products, we’ll cheerfully give a refund within 30 days of purchase.

If you need to return an item, please contact us at ceceswool@gmail.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.  You will be responsible for return postage. 

Shipping

We charge a flat rate for each product to cover shipping.   When you order multiple items, we combinE the shipping.  Any overage will be refunded to you.  Additional shipping is charged for Alaska, Hawaii and Canada. If you ship to any of these areas, please send an email to ceceswool@gmail.com and we will let you know what the additional charges will be based on what you are purchasing.   

We ship our items as cheaply as possible which means we squeeze them in as small a bag/box as possible.  We use both USPS and UPS. Most of our large items are shipped UPS which is why we require a street address for large items like pillows and pet beds.

 

PICKUP Code

This code is used for our local customers who are ordering items that they would like to pick up at the shop.  Shipping is not charged for these items and the code PICKUP is used. 

If you use the PICKUP code, you will be sent an email when the item is ready for you to pick up at the shop. 

Please don't use the PICKUP code if you are not planning to pick up the item(s) at the shop. If you do use it to try to get free shipping, your order will be delayed while we determine if you really are picking up the item.  We then send you another invoice to cover the shipping costs which you will have to pay prior to shipping. This takes extra time on our part and delays your package 2-3 days.

When will my item be shipped?

Our products are made at our manufacturing and shipping facility. Please allow 48 hours for your product to be shipped. You will receive an email message when your product is shipped.  We do not ship over the weekend.  If you order on a Friday, the earliest your order will be shipped is on Monday.

Privacy Policy

We love lambs, we hate spam. Your information is safe with us. CeCe's Wool LLC only collects information that you provide to us voluntarily. We use this information to process your order and payment. Occasionally we will send out special offers or promotional coupons via email. We will only send you emails if you wish to receive them. We respect your right to privacy and will not share or sell your information with any third party, ever.