Sometimes things don't work out. If you decide you don't want to keep any of our products, we’ll cheerfully give a refund within 30 days of purchase.
If you need to return an item, please contact us at firstname.lastname@example.org with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You will be responsible for return postage.
We charge a flat rate for each product to cover shipping. When you order multiple items, we are combining the shipping. Any overage will be refunded to you. Additional shipping is charged for Alaska, Hawaii and Canada. If you ship to any of these areas, please send an email to email@example.com and we will let you know what the additional charges will be based on what you are purchasing.
Currently shipping times have been extended due to the overwhelming amount of packages being sent through UPS and USPS. While we get your orders out as quickly as possible, we cannot control when they are delivered to you. Shipping times are taking longer, please be patient. It will get to you eventually.
Most of our large items are shipped UPS. Please provide a street address for large items like pillows and pet beds.
When will my item be shipped?
Our products are made at our manufacturing and shipping facility. Please allow 48 hours for your product to be shipped. You will receive an email message when your product is shipped. We do not ship over the weekend. If you order on a Friday, the earliest your order will be shipped is on Monday.
We love lambs, we hate spam. Your information is safe with us. CeCe's Wool LLC only collects information that you provide to us voluntarily. We use this information to process your order and payment. Occasionally we will send out special offers or promotional coupons via email. We will only send you emails if you wish to receive them. We respect your right to privacy and will not share or sell your information with any third party, ever.