Shipping & Returns

Return Policy

Sometimes things don't work out.  If you decide you don't want to keep any of our products, we’ll cheerfully give a refund within 30 days of purchase.

If you need to return an item, please contact us at ceceswool@gmail.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.  You will be responsible for return postage.

Shipping

We charge a flat rate for each product to cover shipping.   When you order multiple items, we combinE the shipping.  Any overage will be refunded to you.  Additional shipping is charged for Alaska, Hawaii and Canada. If you ship to any of these areas, please send an email to ceceswool@gmail.com and we will let you know what the additional charges will be based on what you are purchasing.   

We ship our items as cheaply as possible which means we squeeze them in as small a bag/box as possible.  We use both USPS and UPS. Most of our large items are shipped UPS which is why we require a street address for large items like pillows and pet beds.

Free Local Pickup (Guilderland, NY Store)

The Free Local Pickup (Guilderland, NY Store), shipping option is for our local customers who are ordering items that they would like to pick up at our store in Guilderland, NY.  Shipping is not charged for these items at the time of checkout if you choose this option.

You will be sent an email when the item is ready for you to pick up at the shop. 

Please don't choose the Free Local Pickup (Guilderland, NY Store) option if you are not planning to pick up the item(s) at the shop.
If you do choose this shipping option to intertidally receive free shipping or by error, your order will be delayed while we determine if you really are picking up the item.  We then send you another invoice to cover the shipping costs which you will have to pay prior to shipping. This takes extra time on our part and delays your package 2-3 days.

When will my item be shipped?

Our products are made at our manufacturing and shipping facility. Please allow 48 hours for your product to be shipped. You will receive an email message when your product is shipped.  We do not ship over the weekend.  If you order on a Friday, the earliest your order will be shipped is on Monday.


Privacy Policy

We love lambs, we hate spam. Your information is safe with us. CeCe's Wool LLC only collects information that you provide to us voluntarily. We use this information to process your order and payment. Occasionally we will send out special offers or promotional coupons via email or SMS. We will only send you emails or SMS messages if you wish to receive them. We respect your right to privacy and will not share or sell your information with any third party, ever.

Mobile Terms of Service

Last updated: Nov. 7, 2022

The CeCe's Wool mobile message service (the "Service") is operated by CeCe's Wool, LLC (“CeCe's Wool”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to CeCe's Wool’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of CeCe's Wool through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with CeCe's Wool. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18776445159 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other CeCe's Wool mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18776445159 or email info@ceceswool.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.